LEGAL

Privacy & Confidentiality Policy

Effective date: February 9, 2024

NEXT STEPS LOGISTICS LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services.

By engaging our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

Information We Collect

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

Process and fulfill your logistics service requests, including pickup, transportation, and delivery

Customer Support

Respond to inquiries, provide customer service, and resolve issues

Billing & Payments

Process payments, send invoices, and maintain financial records

Service Improvement

Analyze usage patterns to improve our services and develop new features

Communications

Send service updates, promotional materials, and important notices

Legal Compliance

Comply with legal obligations and protect our rights and property

Data Security Measures

We implement comprehensive security measures to protect your personal information:

  • Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls limit data access to authorized personnel only
  • Regular Audits: Periodic security audits and vulnerability assessments
  • Employee Training: All staff receive regular training on data protection and privacy practices
  • Secure Infrastructure: Data stored on secure servers with backup and disaster recovery systems

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

  • Transportation Partners: Carriers and delivery services that fulfill shipments
  • Payment Processors: Secure payment gateways for transaction processing
  • Cloud Services: Hosting and data storage providers
  • Analytics Providers: Tools to analyze website usage and improve services

Third-Party Responsibility

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.

Your Rights and Choices

You Have the Right To:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Portability: Request transfer of your data to another service provider
  • Object: Object to processing of your personal information for certain purposes

Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our website:

Cookie TypePurposeDuration
EssentialRequired for website functionalitySession
AnalyticsTrack website usage and performance1-2 years
FunctionalRemember your preferences1 year
MarketingDeliver relevant advertisements6 months

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Update the "Effective date" at the top of this policy
  • Notify you via email or prominent notice on our website
  • Provide a reasonable period for you to review the changes

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phone (Urgent Matters)

+1 (812) 578-5016

Mailing Address

NEXT STEPS LOGISTICS LLC
Privacy Department
1206 N East St
Greensburg, IN 47240