Last updated: February 2025
At NEXT STEPS LOGISTICS LLC, we are committed to providing exceptional service and ensuring customer satisfaction. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed for our logistics services.
We understand that circumstances may arise requiring adjustments to service agreements. This policy is designed to be fair and transparent for all parties involved.
Customers may request service cancellations or modifications under the following conditions:
Emergency cancellations (less than 48 hours notice) may be subject to a cancellation fee of up to 25% of the service cost to cover operational expenses already incurred.
To initiate a return or refund request, please follow these steps:
Reach out via phone at +1 (812) 578-5016 or email at Douglaltzpat@nextstepslogistics.com with your service details and reason for return.
Submit your service agreement number, invoice details, and any relevant documentation supporting your request.
Our team will review your request within 2-3 business days and provide a decision along with next steps.
Once approved, refunds will be processed to the original payment method within the timeline specified below.
Approved refunds are processed according to the following schedule:
5-7 business days from approval date
3-5 business days from approval date
10-14 business days from approval date
Immediate upon approval
In the event of damaged or lost shipments during transit:
Standard coverage is $100 per shipment. Additional insurance can be purchased at the time of booking for high-value items. Claims exceeding coverage limits will be compensated up to the insured amount.
For questions about our return and refund policy, or to initiate a return request, please contact us:
NEXT STEPS LOGISTICS LLC
1206 N East St
Greensburg, IN 47240